FAQ
Q. Do we ship International?
Yes, at checkout you will receive a quote for the shipping charges. They are higher to accommodate for international shipping. We ship via UPS or USPS for international orders.
Q. How are BungyPump™ poles different from rigid walking sticks or hiking poles?
The BungyPump™ poles have built-in resistance of 8.8, 13.2 or 22 pounds, meaning every time you press the poles down you press against the resistance of ex. 8.8 pounds. The actual pole itself doesn’t weigh more than 1 pound each. The poles are used to activate and exercise your upper body muscles and give you a full-body workout while walking. Don’t confuse anti-shock poles with our BungyPump™ poles… They are nothing alike!
Q. Do the BungyPump™ poles come in pairs?
Yes, all of the BungyPump™ models come in pairs (two poles).
Q. When do I need to use the rubber foot or tungsten tip?
The rubber foot is suitable to use when walking on asphalt roads or other hard surfaces. The tungsten tip is excellent for use on both soft and hard surface, for example walking in the park or forest, as well as on the icy or slippery surface.
Q. What do I do when the rubber foot or tungsten tip gets worn out?
We have spare parts, both rubber feet, and tungsten tips, for sale in our web-shop.
Q. How do I replace the tungsten tip?
When replacing the tip with a new one: Heat the plastic cap and the metal tip with a hot air gun or a similar tool. Pull off the old tip, add a little hot-melt or a similar type of glue to the new tip and press firmly to fasten it. The BungyPump™ Tungsten Tip is suitable to use as spare parts for all available models of BungyPump training poles (Walkathlon, Number One, Energy, and Power).
If you have the Walkathlon model – the original tip is connected with the basket, here you would remove them two together, and attach the new tip on top of the pole.
Q. What functionality do the "baskets" have that come with each pair of BungyPump poles?
The "baskets" (the circular shaped disks with a hole in the middle) are an optional accessory when you want to prevent the BungyPump poles from sinking through too deep. For example when walking in snowy, sandy, or similar terrain, the baskets are suitable to use.
Q. Can training with BungyPump™ help me loose weight?
When using the BungyPump™ fitness poles you burn up to 77% more calorie compared to regular walking, as well as activate your upper and lower part of the body’s muscles. You get a full-body workout that helps you build strength, endurance, flexibility and improve your overall fitness condition. Watch our BUNGYPUMP™ TRAINING VIDEO to get a better understanding of the multifunctional use with these poles. Not only can you walk with them, but also use them for various individual exercises.
Q. How can I adjust the length of the BungyPump™ training poles?
Follow the instructions below.
1. Turn the pole upside-down. Adjust the pole so that it feels comfortable, roughly at chest height. Lock into position by holding the middle section (B) and turning the lower section (C). Note! Do not push the lower section (C) further down than the reflex mark.
2. Adjust the hand strap by pulling on the lower strap. Keep the locking device open while you adjust the loop. Press the locking device and pull gently on the two upper straps to lock into position.
3. Slip your hand into the loop from below. Grip the handle of the pole. Hold the pole in a comfortable and relaxed way.
4. Place the pole on the ground in line with the back of your front foot or immediately behind your heel. “Gently” place the pole on the ground and press downwards. Keep the pole pressed down until it is time to take the next step. Remember that the hand with the strained pole is supposed to come so far back that it passes the hip. Walk or jog. Alternate using your left arm and right leg with your right arm and left leg and so on. Remember, look straight ahead. Your arm should be slightly angled and the whole arm will be i the pendulum movement, it is the shoulder joint (not the elbow) that is supposed to work. The poles must always be at a 45 degree angle.
Watch this video for the same instructions but visual.
Q. Where do I store my BungyPump™ training poles when I don’t use them?
When the training poles are not in use store them inside where it’s covered from rain and snow.
Q. Can I use my BungyPump™ training poles to walk on the beach, or other types of sandy surface?
You can use the training poles on the beach and on sandy surfaces, but make sure that you don’t “play” with them and get them covered with sand, this can result in damages due to the stand that enters the inside of the pole.
Q. Can I use the BungyPump™ poles on a treadmill?
We don’t recommend using any of the BungyPump™ models on a treadmill and our 1-year product warranty does not cover this. The risk of hurting yourself, as well as damaging the poles, is too high.
Q. I just had surgery, can I use the poles?
Yes, the poles are often used in rehabilitation purposes. They help to build up muscles and strengthen the body. But please consult with your physiotherapist and make sure that your condition after the surgery is good enough to start with physical activity and exercising again.
Q. Can you make the BungyPump poles compact?
Option 1) All of our BungyPump models can fit into a regular sized suitcase. Below video shows you how to make them more compact and travel-friendly.
Option 2) The BungyPump model "Walkathlon" is our most multifunctional model and the one that can be disassembled into the shortest form. Because the Walkathlon model can be upgraded to different resistance levels, you can easily unscrew the poles and keep the three different parts separate for travel, and simply assemble it together when needed. See video below for better instructions.
Q. My BungyPump™ training poles are damaged/broken, what can I do?
If you have any issues with your poles please contact us and we will assist you in the best way we can and find a solution to your problem.
Email us at info@bungypumpus.com
Q. I'm not satisfied with my purchase, what is the return policy?
If you're for some reason not happy with your purchase we offer a full 30 Days Money Back Guarantee. No questions asked. Just initiate a return request with our customer service team at info@bungypumpus.com within 30 days.
